Zentra Creative Privacy Policy (Ontario)

Effective Date: July 17, 2025

1. Introduction

Zentra Creative (“we”, “us”, “our”) is committed to protecting the personal information of our clients, subcontractors, website visitors, and employees in accordance with Canadian federal (PIPEDA) and Ontario provincial law.

2. Scope & Legal Authority

  • We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) for all commercial activities across Canada (Privacy Commissioner of Canada).
  • We also follow Ontario’s proposed and existing provincial privacy statutes, including requirements under Bill 14 and guidelines from the Information and Privacy Commissioner of Ontario .

3. What We Collect

Personal information may include:

  • Identification: name, email, phone, address
  • Business details
  • Billing info: credit card, invoicing data
  • Online identifiers: IP addresses, analytics cookies
    This aligns with PIPEDA’s definition of personal information .

4. How We Collect Information

  • Directly: through contact forms, contracts, service delivery
  • Indirectly: via website analytics tools, tracking cookies
    We collect only information relevant to fulfilling our services (Data Protection Report).

5. Purpose & Use

We use data to:

  • Provide and improve services
  • Manage administration and billing
  • Communicate updates and offers (only with your consent)
  • Comply with legal obligations
    Usage aligns with PIPEDA’s requirement to limit use to purposes disclosed upon collection (Zentra LLC | Amazon Selling Partner).

6. Consent

  • Explicit consent is obtained for sensitive data and marketing.
  • Implicit consent may apply to routine service-related data.
  • You may withdraw consent at any time, barring legal or contractual obligations .

7. Disclosure to Third Parties

We will not sell or rent personal data. We may share information with:

  • Service providers under confidentiality agreements
  • Legal or regulatory bodies if required by law
    All third-party disclosures are governed by contract and legal necessity.

8. Retention

Data is kept only as long as necessary to fulfill service, legal, tax, or audit needs. Then it's securely deleted or anonymized.

9. Security Measures

We employ reasonable organizational, technical, and administrative safeguards to prevent unauthorized access, disclosure, or alteration of personal information .

10. Access & Correction

You may request:

11. Breach Notification

We have protocols to detect, contain, and notify affected individuals and authorities in case of a data breach, in compliance with PIPEDA’s mandatory breach notification .

12. Cookies & Tracking

Our website uses cookies for analytics, performance, and user experience. You can manage or block cookies through your browser settings.

13. Privacy Officer

Our designated Privacy Officer ensures compliance with this policy, handles inquiries, and oversees privacy practices.

14. Policy Updates

We may update this policy from time to time. We will post changes with an updated effective date and may notify you directly if changes are significant.

15. Making a Complaint

If you have privacy concerns or wish to file a complaint about how we handled your personal information:

  • Contact our Privacy Officer directly.
  • If unresolved, you may file a complaint with the Office of the Privacy Commissioner of Canada (for federal PIPEDA) or the Information and Privacy Commissioner of Ontario (Wikipedia, StackAdapt).

16. Contact Information

Privacy Officer

Jim Squire
Zentra Creative
Email: zentracreative@gmail.com